Network Operations Center Rutgers University– New Brunswick, NJ

November 2021- December 2022

● Responsible for infrastructure monitoring, incident & problem management, network equipment.

● Responsible for infrastructure analysis and repair, network equipment configuration & service provisioning.

● Supports ticket fulfillment, NOC Call center and support services, and service outage communication.

● Updates procedures, documentation, reports, and NOC tools and resources.

● Supports University IT.

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IDCS Build Specialist SHI International Corp. – Piscataway, NJ

June 2025- Present

● Assemble and configure data center racks, including servers, storage systems, and networking hardware, based on detailed customer specifications.

● Perform cable management and labeling for power and network connectivity in accordance with build diagrams.

● Validate hardware and component inventory against Bills of Materials (BoM) and report discrepancies.

● Load and update firmware, software licenses, and device configurations as required.

● Document build progress and status updates using internal systems (e.g., Airtable, Microsoft AX).

● Identify and escalate technical issues, including DOA equipment and vendor support needs.

● Collaborate closely with IDCS team members to meet production timelines and quality standards.

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